Terms & Conditions - CraneTraining.com

Terms and Conditions

Crane Training USA e-Store Conditions of Use Policy:

Thank you for visiting our website. Please read our privacy policy to better understand how we value your visit and privacy that comes along with that visit. By using this site you are accepting our practices as the privacy policy is described.

Sales Policy

Crane Training USA e-Store Sales Policy:

Unless specified below, our Conditions of Sale apply.

Prices

Prices listed do not include freight, handling fees, or taxes and/or duties, and are subject to correction or change without notice. Prices are subject to reasonable escalation should any excessive rise in either material or labor costs occur before shipment.

Sales Tax

All sales, use, excise or any other taxes, including duties, fees, etc., are the responsibility of the Purchaser, and will be paid directly by the Purchaser.

Tax Exempt: If you have tax exempt status, please contact us directly with your valid sales tax exemption certificate.

Terms

Crane Training USA accepts PayPal, Visa, and MasterCard through our e-Store site. All payments must be in U.S. dollars.

Shipping Policy

Crane Training USA e-Store Shipping Policy:

Order Processing

Orders placed by 3:00 PM EST will be processed the same day. This does not mean shipped the same day. Most orders will be shipped within 3-5 business days. Some orders will take longer to ship – including but not limited to items over 150 lbs which require freight shipping, and non-stock items.

Crane Training USA has a $25.00 Minimum Order Amount for online purchases.

Order Tracking

When your order is shipped, you will receive a notification and the shipment tracking number.

Status

Items displayed are either kept in stock at our location or are usually in stock. These items usually ship within 3-5 business days.

If you require an item not shown, please feel free to contact us directly at (513) 755-2177 or sales@cranetraining.com.

Delivery Instructions

If you have special instructions for the delivery of your order, please note them in the area provided during checkout. You may also call us to place your order at (513) 755-2177.

Carrier

For all items weighing under 150 lbs, we ship via UPS. We offer a variety of shipping options. During checkout, you will be able to select from these shipping options (cost of each shipping option will be listed on same page).

If you would like us to ship your order with a different carrier, please call us at (513) 755-2177.

UPS

Package tracking: www.ups.com/tracking/tracking.html

U.S. customer service: 1-800-PICK-UPS (1-800-742-5877), or customer.service@ups.com.

If you have any questions about anything not detailed on this page, please call us at (513) 755-2177 before placing an order. We are not responsible for orders that are shipping incorrectly due to incorrectly entered billing/shipping information. If you place an order and receive the incorrect item, please contact us as soon as possible so that we may ship the correct item to you quickly. If you place an order for the incorrect item, please contact us as soon as possible and we will assist you in getting the correct item as quickly as possible.

Orders will ship from our primary facility, located at 7908 Cincinnati-Dayton Rd, Suite H, West Chester, OH 45069.

Return Policy

Crane Training USA e-Store Return Policy:

Return Policy

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 10 business days of your purchase. Purchaser is responsible for all return shipping and must call Crane Training USA at (513) 755-2177 to receive return authorization. Purchaser is responsible for return shipping using a traceable insured carrier.

Exceptions

Merchandise that has been used or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 30% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Return Instructions

1.Please email sales@cranetraining.com to request a return, and you will be issued and RMA#.
2.Mail your returned item (along with enclosed RMA paperwork) to:

Crane Training USA, 7908 Cincinnati-Dayton Rd, Suite H, West Chester, OH 45069.

Privacy Policy

Crane Training USA e-Store Site Privacy Policy:

Crane Training USA has created this privacy statement in order to demonstrate our firm commitment to privacy.

General Statement of Principles As described in detail below, any information we gather at this website is strictly for our use and is not shared with any other entity, public or private, for any reason – period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources. By using our site, you consent to our website privacy policy.

Statistical Data Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.

Personal Information Collected – Order Forms With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. We do not store any type of sales information.

Contacting Us

Feel free to contact us with any questions or concerns.

Crane Training USA

7908 Cincinnati-Dayton Rd, Suite H, West Chester, OH 4506 United States

sales@cranetraining.com

(513) 755-2177

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